Shipping policy

At Apna Store, we aim to deliver your Korean skincare products safely and as quickly as possible across Pakistan.

Order Processing

Orders are normally processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

In some cases, our team may contact you by phone or WhatsApp to confirm your order before dispatch.

Estimated Delivery Time

Estimated delivery times within Pakistan are:

  • Major cities: approximately 2–5 business days
  • Other cities and remote areas: approximately 3–7 business days

Delivery times are estimates and may vary because of courier delays, weather conditions, public holidays, strikes, security situations, or other circumstances outside our control.

Shipping Charges

Shipping charges, where applicable, will be displayed during checkout or communicated before your order is confirmed.

From time to time, Apna Store may offer free shipping promotions. Any minimum order requirement or promotional conditions will be mentioned on the website.

Cash on Delivery

Where available, customers may select Cash on Delivery (COD) at checkout.

Customers are requested to provide an active phone number and accurate delivery details so the courier can contact them when necessary.

Order Tracking

Once your order has been dispatched, tracking information may be shared through SMS, WhatsApp, email, or another available communication method.

Please allow some time for courier tracking information to become active after dispatch.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate shipping information, including:

  • Full name
  • Active phone number
  • Complete delivery address
  • City
  • Area or landmark where necessary

Apna Store will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Failed Delivery & Re-Dispatch

If delivery fails because the customer is unavailable, refuses the parcel, provides an incorrect address, or cannot be contacted, the parcel may be returned to us.

If the customer requests the order to be shipped again, additional delivery charges may apply.

Repeated refusal of confirmed COD orders may result in limitations on future Cash on Delivery orders.

Damaged Parcel or Missing Product

We carefully pack orders before dispatch. If your parcel arrives damaged, opened, leaked, or contains an incorrect or missing product, please contact us within 48 hours of delivery.

Please provide your:

  • Order number
  • Clear photographs of the parcel and product
  • Details of the issue
  • Unboxing video, where available or reasonably required for verification

Approved cases will be handled according to our Refund & Return Policy.

Product Availability

All orders are subject to stock availability. In the unlikely event that an ordered product becomes unavailable after your order is placed, our team may contact you to offer a replacement, store credit, refund, or another suitable solution depending on the situation.

Delivery Coverage

We currently deliver to customers across Pakistan, subject to courier service availability in the customer's area.

Contact Us

For shipping, tracking, or delivery-related questions, please contact:

Apna Store
Website: apnastoree.com
Email: apnastoree03@gmail.com
Phone / WhatsApp: +92 328 8884250