Refund policy

At Apna Store, customer satisfaction is important to us. We carefully inspect and pack orders before dispatch.

Due to the hygiene and safety nature of skincare and cosmetic products, opened, used, tested, or unsealed products cannot normally be returned or exchanged unless the product received is incorrect, damaged, defective, or affected by another issue attributable to us.

If you receive a damaged, defective, leaked, or incorrect item, please contact us within 48 hours of receiving your order.

To process a claim, customers may be required to provide:

• Order number
• Clear photographs of the product
• Photographs of the packaging
• An unboxing video where reasonably required
• Details explaining the issue

Products must remain in their original packaging whenever possible.

Once the claim is reviewed and approved, we may offer a replacement, store credit, exchange, or refund depending on the circumstances.

We cannot accept returns simply because a skincare product does not suit a customer's skin, causes an individual sensitivity, or does not deliver the customer's expected results, unless the product itself is defective.

Customers are responsible for reviewing ingredients and conducting an appropriate patch test before regular use.

Refund processing times may vary depending on the payment method.

For return or refund assistance, contact:

Email: apnastoree03@gmail.com
Phone / WhatsApp: +92 328 8884250